Privacy Policy and Terms & Conditions

Last updated: 28th January 2026

This page explains how we collect and use personal data and sets out the terms under which our services and products are provided.

By using this website or purchasing any services or products, you agree to both the Privacy Policy and the Terms and Conditions below. If you do not agree, please do not use this website or purchase our services.


1. About Us

This website, www.stewartpearce.com, is operated by Stewart Pearce, based in the United Kingdom.

The business operates under the names:

  • Stewart Pearce – providing one-to-one coaching and related services

  • The Magnetic Voice – providing online courses and digital programmes

References to “we”, “us”, or “our” refer to Stewart Pearce and The Magnetic Voice, which operate as part of the same business.

Although the business is based in the UK, many clients are located internationally, particularly in the United States. All services and products are delivered online.


PART A – PRIVACY POLICY

2. Information We Collect

We may collect and process the following personal information:

  • Name and contact details, including email address

  • Billing and payment information

  • Information provided when booking coaching sessions or purchasing courses

  • Communications sent to us via email, forms, or other contact methods

  • Technical information such as IP address, browser type, and device data

We only collect personal data that is necessary to provide our services.


3. How We Use Your Information

We use personal data to:

  • Provide and manage coaching services and online courses

  • Process payments and deliver purchased products

  • Communicate regarding bookings, access, and support

  • Improve our website, services, and user experience

  • Comply with legal and regulatory obligations

We do not sell or rent personal data to third parties.


4. Legal Basis for Processing

Under UK GDPR, personal data is processed on the basis of:

  • Performance of a contract

  • Legitimate business interests

  • Legal obligations

  • Consent, where required


5. Data Sharing

Personal data may be shared with trusted third-party service providers where necessary, including:

  • Payment processors

  • Online course platforms (Kajabi and Memberpress services)

  • Scheduling, email, and video conferencing services

All third parties are required to handle data securely and in accordance with applicable data protection laws.


6. International Clients

As we work with clients internationally, including those based in the United States, personal data may be processed outside the UK.

Where this occurs, appropriate safeguards are in place to ensure personal data is protected in accordance with applicable data protection laws.


7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or to meet legal requirements.


8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent where applicable

Requests can be made using the contact details provided on this website. 


9. Cookies

This website may use cookies or similar technologies to improve functionality and user experience. You can control cookies through your browser settings.


PART B – TERMS AND CONDITIONS

10. Eligibility

Our services are primarily intended for individuals aged 18 and over. 

If you are under the age of 18, you may only access coaching services or online courses with the informed consent and involvement of a parent or legal guardian.

By permitting a minor to participate, the parent or legal guardian confirms that:

  • They have provided full consent

  • They accept responsibility for the minor’s participation

  • They understand the nature of the services being provided

  • They agree to these Terms and Conditions on behalf of the minor

We reserve the right to request written parental or guardian consent.


11. One-to-One Coaching Services

11.1 Nature of Coaching

One-to-one coaching sessions are delivered online, normally via Zoom, at agreed times.

Coaching is a personal development service and is not therapy, counselling, medical advice, or a substitute for professional medical or mental health care.

11.2 Client Responsibility

Coaching is a collaborative process. Outcomes depend on the client’s participation and personal circumstances, and no specific results are guaranteed.

11.3 Scheduling and Attendance

Sessions must be attended at the agreed time. Late arrival may result in reduced session time. Missed sessions may be forfeited unless otherwise agreed. 


12. Zoom Sessions and Online Delivery

Coaching sessions are normally delivered using Zoom or a similar online video conferencing platform.

By participating in online sessions, you acknowledge and agree that:

  • Sessions take place in a private, live online environment

  • You are responsible for ensuring you have a suitable internet connection and private space

  • We are not responsible for technical issues outside our control

Sessions are not recorded unless explicitly agreed in advance. Where recording is agreed, consent will be obtained prior to recording.

For sessions involving minors, a parent or legal guardian may be required to be present or available, and additional consent may be requested.


13. Session-Specific Terms

Additional terms and conditions relating specifically to one-to-one coaching sessions, including scheduling, cancellations, and conduct, may be issued separately.

These session-specific terms will be provided in booking confirmations or session invitations and form part of the overall agreement between you and us.


14. Online Courses – The Magnetic Voice

14.1 Instant Access

Online courses are provided on an instant-access basis following successful payment.

14.2 Licence to Use

You are granted a personal, non-transferable licence to access course materials for your own personal use only.

Course content must not be copied, shared, distributed, or resold.

User logins may not be shared with anyone except the owner of the courses. 


15. Payments and Pricing

Prices are displayed in the currency stated at the time of purchase.

You agree to provide accurate payment information and authorise us to charge the full amount due. Prices may change at any time but will not affect completed purchases.


16. Refunds and Cancellations

16.1 Coaching

Refunds for coaching sessions are not guaranteed and are considered on a case-by-case basis, unless otherwise stated in session-specific terms.

16.2 Digital Products

Due to the instant-access nature of digital products, refunds are not normally available once the product has been viewed (logged in and started the course), unless required by law.


17. Intellectual Property

All content on this website and within our services, including audio, video, written materials, branding, and course content, is owned by Stewart Pearce or licensed for use.

Content may not be reproduced, distributed, or exploited without prior written permission.


18. Disclaimer

All services and products are provided for educational and personal development purposes only.

Nothing provided constitutes medical, psychological, legal, or financial advice.


19. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any loss or damage arising from the use of this website, services, or products, including indirect or consequential loss.


20. Governing Law

This Privacy Policy and these Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


21. Contact Information

If you have any questions about this Privacy Policy or these Terms and Conditions, please contact us using the details provided on this website.

Contact information:
Email: admin@stewartpearce.com
By Post: Stewart Pearce, 50 Lower Sloane Street, London, United Kingdom, SW1W 8BP.